Refund policy

Return & Refund Policy

We want you to be happy with your purchase from JAGÌVVÄ.

Returns

For eligible regular-stock items, we accept return requests within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition and packaging, with all original tags attached.

To request a return, please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Pre-Order & Special-Order Items

Items identified as pre-order, special-order, made-to-order, or specifically sourced for a customer may not be eligible for cancellation or return once the order has been placed with the supplier. Any applicable restrictions will be clearly stated on the product page before purchase.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items may not be eligible for return once opened or used. Final-sale items and gift cards are also non-returnable. Any product-specific restrictions will be stated on the applicable product page.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, shipped, or submitted to a supplier for fulfillment.

Contact Us

For return or refund questions, please contact us through the contact information provided on our website.